IT support

Welcome to IT Services

We are here to support with your technology needs. Whether you require help with your login, software or campus Wi-Fi, our dedicated team is here to help.

How to contact us

There are lots of ways to contact IT Services if you need help or support with hardware or software:

• You can visit IT Services on the ground floor of the Learning Hub: Mondays to Thursdays 8.30am – 5pm, Fridays 10am – 5pm.
• You can also call the IT helpdesk on (+44) 01604 893333: Mondays to Thursdays 8am – 5pm, Fridays 8am – 9am, and 10am – 5pm.
• There is also a self-service portal where any kind of issue relating to IT can be logged – you need to have set up your University account to log a ticket.
• If you have forgotten your University account password you can reset it using the Microsoft password reset page.
• If you are a student based outside the UK, you can contact IT Services by emailing Int_ITSupport@northampton.ac.uk.

Setting up your University account

To access the online services and resources that the University provides to support you during your studies, you first need to set up your University account.

Once you have enrolled you will receive an email to your personal email account with all the instructions you need to set it up. This will include instructions for setting up Multi-Factor Authentication (MFA) which adds an extra layer of security when you are using your university account and will be needed if you have to reset your password.

All University of Northampton (UON) students have a University email address which will be included in the email which is sent to you. This UON email address will be the only form of contact that the University and your tutor uses.

Once you have set up your University account you will be able to access the University Student Hub where you will find links to lots of helpful resources and services.

Resources provided by IT Services to support your studies

We provide the MyNorthampton app which you should add to your Smartphone, you can also access a web version.  The app has lots of useful links to services and resources in the University that will support you during your studies, including your timetable.

OneDrive is a cloud service that lets you store and protect your files and allows you to access to them from anywhere on any device. It’s a very safe way to store and access your files and UON gives all students 1TB of storage space to save your files to. You use your University email address to login to OneDrive.

As a student at the University of Northampton, you receive Microsoft Office 365 which provides all the standard apps that you will need for your studies, such as Word or Excel. You can download this software onto your laptop by logging into the Student Hub using your University account and clicking Download Microsoft Office from the menu on the right-hand side.

When you have installed Office, use your UON email to sign in as this will activate your Office 365 licence.

Help and Support

If you have questions about any of these services or anything else then there are guides from IT Services, the Library and Student Services available, which contain contact details for the various teams as well as step-by-step support. You can search for your query using the ‘Type your question’ box at the top of the page.