Student Information Desk
Welcome to SID
The Student Information Desk (SID) is your first place to go to for help, information and advice. They will be able to support you in the following ways:
- changes to personal information
- changes to your course or module
- change of address
- council tax enquiries
- administrative matters, e.g. changes to your course or module, the process for withdrawals or study breaks
- NILE queries
- providing student letters
- how to set up your account and change your password
- providing information about specialist student service teams: ASSIST, Counselling and Mental Health, Financial Guidance, International Student Support, Student Support and Advice.
Why not visit our Student and Academic Services Ask Us for lots of useful information and FAQs for both applicants and students.
Specific requests and SID services
Mitigating circumstances requests
For all new Mitigating Circumstances enquiries please see Changes to Mitigating Circumstances.
Student Information Desk services
The Student Information Desk can provide you with help for requesting:
- student status letters
As well as information on how to access appointments for specialist student services:
Contact Us
In Person
Learning Hub, Waterside Campus
- Monday: 8.30am – 3pm
- Tuesday – Friday: 8.30am – 4pm
Phone
+44 (0) 1604 892833
- Monday: 9am – 3pm
- Tuesday – Friday: 9am – 4pm
Please note: The Student Information Desk is closed at weekends, bank holidays and special closed days. For more information regarding when the University is open, please see the Term Dates and Closed Days page.